Free shipping for orders over £100

SHIPPING & DELIVERY

In a nutshell, the below essay covers the following points:

  • All items are sent either via Royal Mail.
  • In most cases  a signature will be required, so please ensure someone is in to sign at the time of delivery (or a 'leave safe' instruction left)
  • We can't currently guarantee same-day despatch, but we aim to get all orders received out the same day (Monday-Friday).
  • Royal Mail deliver on Saturdays.
  • Delivery services as provided by Royal Mail are aims and not guaranteed (although should always arrive in 1-3 working days)
  • We despatch Monday-Friday unless otherwise stated.
  • Customer is responsible for ensuring full and accurate postcode and delivery details are provided; whilst we endeavour to scrutinise all labels going out, we cannot catch every oversight and cannot validate and verify every single address given, nor can we cover the costs incurred or compensate for resultant delivery delays (the courier charges us either way!!)
  • We currently deliver to UK, Republic of Ireland, and selectively, to the EU.

So how does this all work? Gimme some details!

UNITED KINGDOM and REPUBLIC OF IRELAND:

Orders are dispatched via Royal Mail 1st Class. Royal Mail 1st Class aim to deliver in 1-3 working days. During the holiday periods and Bank Holidays, Royal Mail 1st Class delivery may take longer. Should your parcel take longer than 3 working days from the day it is dispatched, we cannot be held responsible for a mistake on Royal Mail's behalf. We ask your patience and to be understanding as it is not an uncommon occurrence for it to take longer that advertised. Royal Mail state "Items sent by 1st Class, 2nd Class and Royal Mail Signed For™ are not classed as lost until 15 working days after the due date." Once 15 working days have expired and you have still not received your order, you can contact us for an arrangement.

You may view Royal Mail's policy on this matter by visiting:

https://personal.help.royalmail.com/app/answers/detail/a_id/325

We uphold this policy because we as a business must await this period before we can claim compensation back for the items lost.

There is no tracking service for Royal Mail 1st Class.

If you provide us with an incorrect delivery address, it is not our responsibility nor obligation to issue a refund once the order has been dispatched. Please double check your delivery address when placing an order. If the error is due to our end, we will gladly refund you.

 

EUROPE:

We delivery selectively to Europe. orders placed are sent via the Royal Mail and take around 3 - 5 working days. The closer the destination's proximity to the UK, the faster the service generally is. By placing an international order you accept full responsibility for any additional costs incurred including customs duties, taxes and tariffs. We can't offer refunds if your order is held by customs.

European Countries Prices from*

Albania

£15.50

Andorra

£15.50

Austria

£15.50

Belgium

£10.99

Bosnia and Herzegovina

£15.50

Bulgaria

£15.50

Croatia

£15.50

Cyprus

£15.50

Czech Republic

£15.50

Denmark

£15.20

Finland

£15.50

France

£11.64

Germany

£9.12

Gibraltar

£15.50

Greece

£15.20

Hungary

£15.50

Iceland

£15.50

Ireland

£8.99

Isle of Man

£15.50

Italy

£13.80

Jersey & Guernsey

£5.99

Latvia

£15.50

Luxembourg

£15.50

Malta

£15.50

Monaco

£15.50

Netherlands

£10.30

Norway

£15.50

Poland

£11.49

Portugal

£13.15

Romania

£15.50

Slovakia

£15.50

Slovenia

£15.50

Spain

£11.40

Sweden

£15.50

Switzerland

£15.50

Turkey

£15.50

Ukraine

£15.50

 * Exact shipping costs are dependent on the weight and calculated at the checkout.