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RETURNS AND REFUNDS

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

To complete your return, we require a receipt or proof of purchase (order invoice).

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at letterboxgains.info@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product(s) to:

Letterbox Gain Limited,
42 Halebank Avenue,
Liverpool,
L36 4AP,
United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item(s) valued over £10, we HIGHLY RECOMMEND USING A FULLY TRACKED SIGNED SERVICE WITH FULL PARCEL INSURANCE. This is because we can't guarantee we will receive your returned item(s).


Damaged Item(s) (if applicable)

We take great care in packaging all orders for safe and secure delivery. Because we are shipping food items, they can very rarely suffer damage during transit. If you feel your item(s) have sustained damage that is below our high standards please contact us. We require clear images of the damaged item(s) from multiple angles as they arrived with you. For damaged item(s) below our high standards, we will offer you a full refund on the damaged item(s). You will not have to return the item(s) to us and we will not be able to send out an exchange or replacement. If you want to order replacements for damaged item(s) please place a brand new order, bear in mind, you will incur any standard costs eg. shipping.

Lost Parcel(s) (if applicable)

If you think your order has gone missing during transit, please contact us. We will open an enquiry with the courier to investigate the situation and they will attempt to recover your parcel(s) and deliver as normal. Enquiries can take up to 14 days, we not be able to offer any refunds or compensation until the enquiry is fully completed by the courier. If an order has gone missing, you will be fully refunded for all item(s), excluding the shipping cost.

Missing Items(s) (if applicable)

If item(s) are missing from your order please contact us. We require clear images of how your order was received. You will not have to return the whole order to us and we will not be able to send out an exchange or replacement. If you want to order replacements for missing item(s) please place a brand new order, bear in mind, you will incur any standard costs eg. shipping.

Summer Weather Notice (if applicable)
We use high-quality protective packaging on all orders to ensure safe delivery and provide as much insulation against the heat as possible. However, throughout the summer months in the UK, high temperatures can cause some products to soften or melt in transit. We keep all products in our facility at a cool constant, temperature, our couriers also keep shipments in cool storage before they leave for delivery. Since the weather is out of our control we cannot be held responsible for any melting or softening that occurs to your Protein Package snacks whilst it’s being delivered to you. Meaning, unfortunately, we are unable to offer any form of refund if this occurs including exchanges or credit.


European Order(s) (if applicable)

We are not responsible for paying any fees, customs duties, tax and anything of this nature when exporting our goods and services outside of the UK border. The buyer (you) is responsible for paying this even if not stated on the delivery forms. Please check that your country allows the products you have purchased to be imported, otherwise it maybe held and destroyed by customs. We will not offer any refund or compesation for parcels destoryed, delayed or held on the way to you.